How snk789 Collects,
Uses & Protects Your Personal Data

snk789 ("we", "us", "our") is the operator of the online casino and sports betting platform available at snk789.com (the "Platform"). snk789 is the data controller responsible for the personal information collected from individuals who register, access, or use the snk789 Platform.

This Privacy Policy applies to all personal data collected and processed in connection with the snk789 Platform, regardless of whether that data is collected through the website, via our support communication channels, or through our integrated payment processors. Questions regarding this policy may be directed to [email protected].

This Privacy Policy applies to all individuals who interact with the snk789 Platform, including:

• Individuals who visit the snk789 website without registering an account (visitors).
• Individuals who register and hold an active snk789 member account.
• Former account holders whose accounts have been closed but whose data is retained for the periods specified in Section 8.
• Individuals who contact snk789 via live chat, WhatsApp, Telegram, or email for support or enquiries, regardless of whether they hold an account.

This policy does not extend to the privacy practices of third-party services that may be linked from the snk789 Platform, such as game providers, payment processors, or other external services. Those parties maintain their own independent privacy policies, and snk789 accepts no responsibility for their data handling practices.

snk789 collects the following categories of personal data, depending on how you interact with the Platform:

snk789 collects personal data through the following mechanisms:

• Direct provision by you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or configure account settings, you provide data to snk789 directly.
• Automated technical collection: When you access the snk789 Platform, our web servers and analytics systems automatically record technical data including your IP address, device information, browser type, and usage patterns. This occurs on every visit, including visits by non-registered users.
• Payment processors: When you make a PKR deposit or request a withdrawal, our integrated payment processors (Easypaisa, JazzCash, SadaPay, Raast, Allied Bank, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, USDT) transmit transaction confirmation data to snk789 to credit or debit your account balance.
• KYC verification services: Identity verification is conducted using a combination of your submitted documents and, where applicable, third-party KYC service providers who perform automated document authenticity checks.
• Cookies and similar technologies: snk789 uses cookies to maintain your login session, remember your preferences, and collect anonymised usage analytics. See Section 9 for full details.

snk789 uses the personal data collected from Pakistani players for the following purposes:

• Account creation and management: To establish, maintain, and operate your snk789 member account, including processing login authentication, managing your PKR balance, and maintaining your gaming history.
• Identity and age verification: To confirm that you are aged 18 or older and that you are the person you claim to be — in compliance with snk789's 18+ policy and KYC requirements.
• PKR payment processing: To process your deposits and withdrawals via Easypaisa, JazzCash, Allied Bank, and other supported Pakistan payment channels, and to reconcile your transaction history.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in snk789's Terms & Conditions.
• Responsible gaming monitoring: To identify behavioural patterns that may indicate problem gambling and to apply responsible gaming tools where appropriate, including mandatory deposit limits or cooling-off periods where player welfare concerns are identified.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide ongoing member support via live chat, WhatsApp, and Telegram.
• Personalised experience and promotions: To deliver personalised game recommendations, relevant bonus offers, and promotional communications based on your gaming history and preferences. You may opt out of marketing communications at any time via your account settings.
• Platform improvement: To analyse aggregated, anonymised usage data to identify areas for product improvement, fix bugs, optimise game loading performance, and enhance the overall snk789 user experience for Pakistani players.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from Pakistani authorities, and maintain the records required for financial audit and compliance purposes.

snk789 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between snk789 and you as a member — including account management, payment processing, and game operation — is conducted under the legal basis of contractual necessity.
• Legal obligation: Processing required for KYC verification, anti-money laundering compliance, transaction record-keeping, and responses to lawful regulatory requests is conducted under the legal basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, anonymised analytics, and service improvement is conducted under snk789's legitimate interest in operating a safe, secure, and legally compliant platform.
• Consent: Processing for personalised marketing communications and non-essential analytics cookies is conducted on the basis of your consent, which you may withdraw at any time without affecting your ability to use the snk789 Platform.

snk789 shares personal data with third parties only where strictly necessary for the operation of the Platform. The categories of third parties with whom data may be shared are:

• Payment processors: Easypaisa, JazzCash, SadaPay, Raast, Allied Bank, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and USDT network providers — to process your PKR deposit and withdrawal transactions. These parties receive only the data necessary to execute the specific transaction.
• Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Playtech, Microgaming, and other certified game studios — to deliver the game experience on the snk789 Platform. Game providers receive anonymised session identifiers, not your full personal profile.
• KYC verification providers: Third-party identity verification services used to authenticate CNIC documents and confirm account holder identity. These services receive your submitted KYC documentation and return a verification status; they do not retain your data beyond the verification process.
• IT infrastructure and security providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on snk789's behalf under strict data processing agreements and are prohibited from using your data for their own purposes.
• Legal and regulatory authorities: Relevant Pakistani authorities, law enforcement agencies, or courts where snk789 is legally required to disclose information in response to a lawful request, court order, or regulatory requirement.

snk789 retains personal data for defined periods based on the purpose for which it was collected and applicable legal requirements:

• Active account data: Retained for the duration of your account being active on the snk789 Platform.
• Financial transaction records (deposits, withdrawals, PKR balance history): Retained for 7 years from the date of the transaction, in compliance with applicable financial record-keeping requirements.
• KYC documentation (CNIC copies, selfie photographs): Retained for 7 years from the date of submission or account closure, whichever is later.
• Gaming history (bets placed, game sessions, win/loss records): Retained for 5 years from the date of the recorded activity, for dispute resolution and responsible gaming monitoring purposes.
• Support communications (chat transcripts, email correspondence): Retained for 3 years from the date of the communication.
• Technical logs (IP address, device data, session logs): Retained for 12 months from the date of collection, unless a longer retention period is required for an active fraud investigation or legal proceeding.
• Closed account data: Following confirmed account closure, personal data not subject to a longer mandatory retention period is deleted within 90 calendar days.

Where snk789 is required to retain data beyond its standard retention period due to a legal hold, active investigation, or regulatory requirement, the affected data will be retained for the duration of that requirement and deleted promptly upon its conclusion.

snk789 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function — including maintaining your login session, remembering your language preference, and enabling the shopping cart functionality in your account. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as game display settings and notification choices, to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how Pakistani players navigate the snk789 Platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used in aggregated form only to improve the Platform.
• Security cookies: Help snk789 identify and prevent fraudulent login attempts, bot activity, and automated abuse of the Platform.

snk789 implements and maintains the following technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between player devices and snk789 servers.
• Bcrypt hashing of all account passwords — snk789 never stores passwords in plain text or reversible encrypted form.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular third-party penetration testing of the snk789 Platform infrastructure.
• Automated anomaly detection systems monitoring for unusual login patterns, bulk data queries, and other indicators of unauthorised access.
• Encrypted storage for all KYC documentation, with access restricted to authorised compliance team members only.
• Mandatory security training for all snk789 staff with access to personal data systems.

In the event of a data security incident that materially affects your personal data, snk789 will notify you via your registered mobile number or email within 72 hours of becoming aware of the incident, and will provide information about the nature of the incident, the data affected, and the remedial steps taken.

snk789 uses personal data — specifically gaming history, session duration data, deposit frequency, and bet size patterns — as inputs into its responsible gaming monitoring systems. This processing is conducted under snk789's legitimate interest in protecting the welfare of its Pakistani members and is not used for profiling for commercial purposes.

Where snk789's responsible gaming monitoring identifies indicators of potential problem gambling, snk789 may:

• Send welfare communications to the account holder via their registered mobile number.
• Proactively apply deposit limits or session time reminders to the account.
• Temporarily suspend account access for the account holder's protection.
• Recommend self-exclusion options to the account holder.

Self-exclusion status and responsible gaming tool settings are treated as sensitive account data and are accessible only to snk789 staff with a legitimate need to review them. Self-exclusion data is retained for the duration of the exclusion period plus 7 years, to prevent re-registration attempts during active exclusion periods. For full information on snk789's responsible gaming tools and support resources, visit our Responsible Gaming page. 18+ only.

As an snk789 account holder, you hold the following rights with respect to your personal data. These rights may be exercised by contacting snk789 at [email protected] with your account details and a description of the right you wish to exercise. snk789 will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that snk789 holds about you, along with information about how that data is used and with whom it has been shared.
• Right of Correction: You have the right to request correction of any inaccurate or incomplete personal data held by snk789. Some corrections may require re-submission of identity documentation.
• Right to Data Portability: You have the right to receive your account data in a structured, commonly used, machine-readable format to transfer to another service, where technically feasible.
• Right to Erasure: You have the right to request deletion of personal data that snk789 is no longer legally required to retain. Note that financial transaction records, KYC documentation, and data subject to a legal hold cannot be deleted before the end of their mandatory retention period.
• Right to Restrict Processing: You have the right to request that snk789 restrict processing of your data in specific circumstances, such as while a data accuracy dispute is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, non-essential analytics cookies), you have the right to withdraw that consent at any time without affecting your ability to use the snk789 Platform.
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing. snk789 will assess and respond to objections on a case-by-case basis.

The snk789 Platform is strictly restricted to individuals aged 18 and over. snk789 does not knowingly collect personal data from individuals under the age of 18. All account registrations require CNIC verification confirming the applicant is of legal age.

If snk789 becomes aware that personal data has been collected from a person under 18 — whether through a fraudulent registration or any other means — the account will be immediately suspended, all data associated with that account will be deleted, and any deposits made will be returned to the payment source from which they originated.

Parents and guardians are strongly encouraged to use parental control software on shared devices to prevent underage access to the snk789 Platform and other online gaming services. If you believe a minor may have registered an snk789 account, please contact our support team immediately via live chat so the matter can be investigated and resolved without delay.

snk789 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For material changes — those that significantly affect how your personal data is used or what rights you hold — snk789 will notify active account holders via their registered mobile number or email at least 14 days before the changes take effect.

Your continued use of the snk789 Platform after a Privacy Policy amendment takes effect constitutes your acceptance of the updated policy. If you do not agree to the amended policy, you should cease using the Platform and request account closure via snk789 support before the effective date of the amendment.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

For all privacy-related queries, data rights requests, or concerns about how snk789 handles your personal data, please contact snk789 through the following channels:

• Email (preferred for formal data requests): [email protected] — please include "Privacy Request" in the subject line. Response within 30 calendar days.
• Live Chat: Available 24/7 via the snk789 website. For general privacy questions and informal data enquiries. Average response time under 5 minutes.
• WhatsApp & Telegram: Available 24/7 for privacy queries. Contact details published in the snk789 footer.

If you are not satisfied with snk789's response to your privacy concern after following the internal complaints process, you may wish to seek guidance from a relevant authority or independent dispute resolution service. snk789 is committed to resolving all legitimate privacy concerns in good faith and within the timeframes stated in this policy.